Troubleshooting and support

Start with the step that failed. Keep the project, source path, target locale, and any job or run link available while investigating.

Problem	Guide
File missing, rejected, or unavailable in the editor	Upload problems
Translation failed, stalled, or produced no output	Translation failures
Terms, placeholders, or tone are wrong	Translation quality
Automation did not run or sync did nothing	Automation problems
Repository, token, or external service cannot connect	Connection problems
Invitation, project, or action is unavailable	Workspace access
Work is blocked by usage or subscription settings	Billing and usage
Confirm whether a workspace change is documented	Platform release notes

Before retrying

Read the error and check whether the operation already produced output. An external write can complete even if the response is interrupted. Repeating uploads, job requests, or workflow actions can create additional work. If these checks do not resolve the problem, contact support with the relevant links and error text.

​Before retrying

Before retrying