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Start with the step that failed. Keep the project, source path, target locale, and any job or run link available while investigating.

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Before retrying

Read the error and check whether the operation already produced output. An external write can complete even if the response is interrupted. Repeating uploads, job requests, or workflow actions can create additional work. If these checks do not resolve the problem, contact support with the relevant links and error text.

Fix upload and file problems

Diagnose missing source files, rejected uploads, and unavailable editor views.

Fix failed or missing translations

Check the job, language, source content, and workspace limits before retrying generation.

Improve translation quality

Diagnose terminology, style, placeholder, and translation-memory problems.

Fix automation and sync problems

Find why a trigger did not start, a run failed, or content did not move.

Fix connection and token problems

Restore access to repositories, external tools, and token-authenticated clients.

Fix workspace and project access

Resolve invitations, missing projects, read-only resources, and unavailable actions.

Contact support

Send the context needed to investigate a Platform problem without sharing credentials.