Scope
This policy applies to Hyperlocalise websites, documentation, hosted services, and related support workflows that link to it.Information we collect
We may collect:- account and contact details such as your name, email address, company name, and billing details,
- workspace and configuration metadata such as project names, locale settings, provider selections, and integration settings,
- usage and diagnostic data such as command usage, page views, request timestamps, device information, IP address, and error logs,
- support information such as messages, attachments, and troubleshooting details you send to us,
- payment and subscription records processed by our billing providers.
How we use information
We use information to:- provide, secure, and maintain Hyperlocalise,
- authenticate users and manage subscriptions,
- operate localization workflows and connected integrations,
- monitor reliability, prevent abuse, and debug failures,
- improve product features, documentation, and support,
- comply with legal obligations and enforce our agreements.
Customer content and third-party providers
Hyperlocalise may process source strings, translated content, prompts, model outputs, and localization metadata that you submit through the product. When you connect third-party AI providers, translation platforms, storage systems, or other integrations, your data may be sent to those services based on your configuration. Their handling of that data is governed by their own terms and privacy policies.Legal bases for processing
When required by applicable law, we process personal data under one or more of these legal bases:- to perform our contract with you,
- to comply with legal obligations,
- for our legitimate interests in operating and securing the service,
- with your consent where consent is required.
Data retention
We retain personal data only for as long as needed to provide the service, meet legal or financial recordkeeping obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and account status.Security
We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.Your rights
Depending on your location, you may have rights to:- access the personal data we hold about you,
- correct inaccurate or incomplete data,
- delete your personal data,
- restrict or object to certain processing,
- receive a portable copy of your data,
- withdraw consent where processing is based on consent.
Children
Hyperlocalise is not directed to children under 13, or a higher age threshold where required by local law. We do not knowingly collect personal data from children.Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the effective date and take reasonable steps to notify you when required.Contact
For privacy questions or requests, contact:privacy@hyperlocalise.com
Effective date: 2026-04-17