> ## Documentation Index
> Fetch the complete documentation index at: https://hyperlocalise.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix automation and sync problems

> Find why a trigger did not start, a run failed, or content did not move.

Open the automation’s **Run History** first. No run usually points to trigger configuration; a failed run points to an execution problem.

## No run started

* Confirm the automation is active rather than paused.
* For a schedule, check cadence and **Schedule timezone**.
* For GitHub, check installation access, repository enablement, event type, and branch patterns.
* For source uploads, check the selected project and confirm the upload completed.
* For Contentful, check the configured webhook event and delivery in Contentful.

Test a single matching event after correcting the configuration. See [Create an automation](/platform/automation/create-automation).

## A run failed

Inspect the failed step, input, and error. Confirm its connection, project access, language resources, and usage limits. Fix missing inputs or expired credentials before retrying.

For a visual workflow, inspect the executed version. Editing a draft does not change the published version used by automatic runs. Publish the corrected version for future runs.

## Content sync did not translate anything

Sync moves sources and existing ready translations. It does not generate target text. Add a translation step and review the result. GitHub currently supports executable content sync; other provider setup choices do not imply available file movers.

## A run needs attention

Check the external service to determine whether an uncertain action completed before retrying. Pause prevents new automatic runs; it does not cancel existing runs. See [workflow retry and recovery guidance](/platform/guides/workflow-data-and-retries).

If the cause remains unclear, send the automation and run links to [support](/platform/help/contact-support).